Technical Support: Glossary

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A
Access Time
A performance benchmark that essentially identifies the time it takes to gain access to hard drive or CD-ROM drive information.

AMD
Advanced Micro Devices Inc. A semiconductor manufacturer that, like its main competitor Intel, predominantly makes microprocessors, such as its K-6 processor


B
Bandwidth
The transmission capacity of a computer connection, usually measured in bits per second. In general terms, the word has become synonymous with line or system capacity.

Baud
A unit of measure, mainly used to assess the speed of information moved through modems.

Expansion Bay
A compartment inside a PC that allows you to expand the functionality of the computer. These bays usually accommodate some sort of storage drive.

BIOS
Basic Input/Output System. The basic standard instruction set allows a PC to be turned on.

Bookmark
A digital place-keeper, marking frequently visited sites on the World Wide Web.

Boot
To start or restart the computer.

Bps
Bits per second. A measurement of the speed at which information can be transferred.

Browser
Software that allows you to navigate the Internet, e.g.: Netscape Navigator or Microsoft's Internet Explorer.

Bus
A bus is a common channel, or pathway, between individual hardware components.

Byte
A sequence of eight bits. A byte is the smallest usable memory unit.


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C
Cache
Think of it as a standalone place for holding data. By using this holding place instead of a portion of the computer's main memory, performance can be substantially improved.

CD-ROM
Compact Disc-Read Only Memory. A high-capacity storage medium. A CD-ROM disc is the same size as a music CD and holds over 600 megabytes of text, graphics, video, and sound.

Chat Room
A virtual place for live, online/Internet conversations.

Click
To "select" something by pressing the left mouse button once. Pressing it twice is a "double-click."

Colour Palette
Things are displayed on your monitor according to a specified number of colours in a colour palette, e.g.: 256 colours. The theory is that more colours = more vivid picture quality. The number of colours a display is set to effects the entire look of the desktop, and correspondingly, the way applications look.

CPU
Central Processing Unit. Measured in megahertz, the CPU is the primary chip that operates the computer. The base price of a computer is often based on the CPU type.


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D
Database
A computerized version of the traditional filing cabinet. Databases are applications used for storing and sorting data and graphic records of all kinds.

Desktop
A metaphor for the on-screen computing environment. It includes the screen background and windows, icons and documents.

DMA (Direct Memory Access)
Allows the I/O subsystem to access main memory for the transfer of data.

DOS
Disk Operating System. An early scheme for running computers that has been replaced by Windows in the PC environment.

Dot Pitch
The distance between a dot and the closest dot of the same color (red, green or blue) on a color CRT display/monitor (CRT displays have a television-like picture tube). Dot pitch is typically ranges from 0.28 to 0.51. The smaller the dot pitch, the crisper the image.

Download
To receive a file from another computer via modem or network interface card (NIC).

Dpi
Dots Per Inch. A way of measuring resolution in a printer or scanner. The higher the dpi, the higher the text or image quality.

"Drag and drop"
This refers to the method of moving items on screen by using a mouse. Clicking on an item allows you to select it, continually holding down the mouse button allows you to drag it from point "A" to point "B' and releasing the mouse button allows you to drop or place the item.

DRAM
Dynamic Random Access Memory. Dynamic RAM is the most common type of electronic memory used in computers today. Memory amount and type have a significant effect on applications performance.

Driver
A software program that controls communication between external devices (printers, etc.) and a computer.

DVD
Digital Versatile Disc. A step beyond the traditional CD, DVD is media format that greatly enhances audio and video quality. On the high end, DVD is capable of storing 25 times more data than a CD.


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E
Email
Electronic mail. With an Internet service provider account and an address, you can exchange "mail" electronically with other computers/users.

Ethernet
A software protocol or language used for networking.

Expansion cards
Cards or printed circuit boards that are installed in available computer slots on a computer's motherboard to, typically, add audio or video functionality.


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F
Firewall
A hypothetical "wall" is actually a piece of software that protects a private network from intrusion via the public Internet.

Floppy disk
Not truly floppy. A thin 3.5-inch hard plastic case enclosing a magnetic disk used to store information/data.


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G
GB
Gigabyte. Approximately one billion bytes of information/data. Internal hard drives are measured in megabytes and gigabytes.

GUI
Graphical User Interface. A graphics based (as opposed to a text based) method of telling the computer what to do, using graphics to represent commands.


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H
Hard disk
A disk inside your PC used to store the operating system (most likely Windows), along with other programs and data files.

Hardware
The physical components of the computer other than software. Examples are drives, system/motherboard, modem, keyboard, mouse and input/output ports.

Home Page
The opening page of a web or Internet site.

http
Hypertext Transfer Protocol . A basic communication protocol for Internet or web server file input and output (I/O).

Hyperlinks
Typically text, but also graphics, that serve as links that let you move around on the Internet and connect to different web sites. Hyperlinks are usually blue and underlined.


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I
Icon
A small picture that represents a function, file, or program.

Internet
A worldwide collection of interconnected networks that enable users to share information electronically.

ISP
Internet Service Provider. An organization or company that provides access to the Internet, usually via the public telephone network.


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J
Java
A programming language, developed by Sun Microsystems for writing computer applications that can be run on any operating system.

Javascript
A scripting language, developed by Netscape Communications. Javascript is the language that allows the images on the top of this page to hi-light as you roll your cursor over them. Javascript code can be placed directly onto web pages.

JPEG Joint Photographic Experts Group. A widely accepted international standard for compression of colour image files, sometimes used on the Internet.


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K
KB
Kilobyte. Approximately one thousand bytes.

kbps
Kilobits per second. A standard measure of modem speed.


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L
LAN
Local Area Network. Usually defined as devices (computers, printers, etc.) physically connected for interactive communication in a relatively small geographic area.

LED
Light-Emitting Diode. A diode that lights up when current is applied. Generally used as an "on/off" status indicator.


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M
MB
Megabyte. Approximately one million bytes. A designation predominantly used to gauge hard drive or file capacity

Microprocessor
The chip or semiconductor generally considered to be the brain or engine of a PC. Also called a "CPU" (Central Processing Unit).

Modem
Modulator - DEModulator. An electronic device that distinguishes between or arbitrates serial data from a computer and audio/telephone signals. Modems are distinguished primarily by the maximum baud rate they support. Baud rates can range from 75 baud up to 28,800 and beyond. A modem may either be internal, connected to the computer's bus or external ("standalone"), connected to one of the computer's serial ports.

Mother Board
The main printed circuit board in an electronic device, particularly a computer, which contains sockets that accept additional boards ("daughter-boards"). In a PC, the motherboard contains the bus, the microprocessor and chips used for controlling any built-in peripherals.

Mouse
A device that lets you control your computer by clicking on icons on the screen.


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N
NIC
Network Interface Card. An adapter/circuit board installed in a computer to provide a physical connection between the PC and the rest of the network.


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O
Online Service
A commercial service that gives computer users Internet access and connection to a variety of online offerings, such as shopping, games and chat rooms.

OS
Operating System. A digital language or a collection of computer programs (e.g.: Windows 98) that control how the computer works.


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P
Pixel
A graphics term for the smallest picture element that can be displayed on a screen.

Peripheral
(Or "peripheral device") Any part of a computer other than the CPU or working memory, i.e. disks, keyboards, monitors, mice, printers, scanners, tape drives, microphones, speakers, cameras, etc.

Port
An interface, usually on the back of the PC, where you attach devices such as a printer or mouse.


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R
RAM
Random Access Memory. See DRAM.

ROM
Read-Only Memory. The memory that contains the basic instructions for the computer's microprocessor. Users cannot change this information, and it remains intact when the computer is shut off.


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S
Scanner
An external device used to produce digitized images of documents and photographs, which can then be stored as files and edited on a computer.

Screen saver
A program that runs simple animation on the monitor when you're not using the PC and intended to prevent damage to the display screen.

SDRAM
A new memory technology that synchronizes the speed of the memory to the speed of the processor for increased performance from your software applications.

Search Engine
A server-based application used to search large databases for selected words or phrases. Common search engines use keywords to search for information on the World Wide Web.

Server
A computer that controls a network of other computers. In Internet nomenclature, it's the computer that you dial into for an account.

Sleep Mode
Allows reduction in the amount of power consumed by the computer while it is not in use.

Software
Software is the set of computer programs (instructions) that tell the hardware which tasks to perform.

Sound card
An internal expansion card. Connected to external speakers, it lets you hear audio from CD-ROMs and the Internet.


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U
URL
Uniform Resource Locator. An address that uniquely identifies a World Wide Web site, usually preceded with http://.

USB
Universal Serial Bus. A high-speed serial port technology that allows a variety of input and output devices to be easily attached to the PC. A USB device can be plugged in or unplugged without having to turn off the PC, and is automatically recognized and configured upon plug-in.


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V
Virus
A set of software code instructions that damages or erases the information, work files, or programs on your computer.


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W
Wizard
Part of a software program that guides the user through a complex process like signing up with an ISP or posting a Web page to the server.

WWW
World Wide Web. The generic term for the Internet, a massive, dynamic repository for digital information.


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Z
ZIP Drive
A disk drive which uses removable 100 megabyte hard disks. A trademark of Iomega Corp.

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